Support Information

• Open a case via OpCon User Community

Normal Support Hours

• Monday – Friday
• 8 AM – 5 PM Central

After Hours or Emergency

• Call: (877) 363-2305
• Priority 1: Production OpCon environment is down and unable to process any jobs
• Priority 2: Production jobs are failing, with no workaround for the failed jobs

Support Screen Shares

• Zoom

File Sharing

• Releases, Upload of Log Files, etc.
• SMA FTP Site

Enhancement Ideas/Requests

• SMArt Ideas

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Additional User Sites

SMA Technologies Innovation Lab

• Innovation Lab
• A repository of projects and demonstrations of OpCon use cases and possibilities

OpCon Wizards

• OpCon Wizards Group
• A Learning Community hosted as a LinkedIn Group that provides communication and feedback with OpCon experts within SMA and with other users

OpCon Connections

• SMA Connections
• A new series of sessions designed to develop meaningful connections with and among our valued customers. These sessions will provide a space where you can engage not only with our products but also with each other, fostering a collaborative information network..

SMA Webinars

• SMA Webinars
• Webinars are educational presentations updating clients on releases and improvements as well as demonstrations of OpCon use cases.